Schedule a Ride


  • Please be ready 60 minutes plus travel time prior to the requested drop-off time. Please be ready to leave when the driver arrives. Drivers will wait a few minutes for you upon arrival.
  • No-Show Policy
  • You may schedule the same trip for multiple days by simply scheduling new trips online for the other dates or by calling our call center.
  • No tips or gifts please.
  • If you are booking a trip under a current NET Trans contract, please call us to book your trip.
  • Refund Policy
  • You may use this form to calculate the cost of trips by filling in the trip information but not moving forward with your payment.
  • If you are booking a trip that is outside of the 8 counties we serve, please call us to book your trip.
  • NET Trans cannot accommodate trips that begin and end within the same city limits of Johnson City, Kingsport, and Bristol (Johnson City to Johnson City, Kingsport to Kingsport, and Bristol to Bristol.)
  • Trip requests and reservations must be submitted by 12:00pm the business day prior to service. Please note that we accept trip requests Monday-Friday excluding holidays. Closed Saturday, Sundays and Holidays.
  • Rides cannot be scheduled for holidays on which we are closed. For a full list of holidays we observe: Holiday Schedule

Questions? Please call: 423-461-8233