Please be ready 60 minutes plus travel time prior to the requested drop-off time. Please be ready to leave when the driver arrives. Drivers will wait a few minutes for you upon arrival.
You may use this form to calculate the cost of trips by filling in the trip information but not moving forward with your payment.
If you are booking a trip that is outside of the 8 counties we serve, please call us to book your trip.
NET Trans cannot accommodate trips that begin and end within the same city limits of Johnson City, Kingsport, and Bristol (Johnson City to Johnson City, Kingsport to Kingsport, and Bristol to Bristol.)
Trip requests and reservations must be submitted by 12:00pm the business day prior to service. Please note that we accept trip requests Monday-Friday excluding holidays. Closed Saturday, Sundays and Holidays.
Rides cannot be scheduled for holidays on which we are closed. For a full list of holidays we observe: Holiday Schedule
If a trip has been booked and paid for online, refunds will only be available for cancelled trips if they are cancelled via the call center by no later than the close of business on the day before the scheduled trip.
The convenience fee will not be refunded.
Refunds will be processed by NET Trans within 7-10 business days.
Refunds will only be made to the original payment account.
Refunds are not available if you cancel the trip the same day it is scheduled.
If you “no show”, then you will not qualify for a refund.
We reserve the right to refuse the option to book and/or pay online to any customer at any time.
To request a refund please email the following information to [email protected]: name of rider, name on card used (if different than the rider), address, date trip was booked, date of scheduled trip, and date trip was cancelled.
