Please be ready 60 minutes plus travel time prior to the requested drop-off time. Please be ready to leave when the driver arrives. Drivers will wait a few minutes for you upon arrival.
3 no shows within a 90-day period will result in a 10-day suspension of service.
You may schedule the same trip for multiple days by simply scheduling new trips online for the other dates or by calling our call center.
NET Trans cannot transport passengers within the city limit borders of Johnson City, Kingsport or Bristol. Please do not book trips that start and end within the city limits of Johnson City, Kingsport or Bristol. You must use the transportation service for that city.
FTA guidelines for wearing masks- Currently the FTA has a mask mandate for anyone riding public transportation. The mandate is set to expire on January 18, 2022 but we do not know if it will be extended or not.
No tips or gifts please
If you are booking a trip under a current NET Trans contract, please call us to book your trip.
If a trip has been booked and paid for online, refunds will only be available for cancelled trips if they are cancelled via the call center by no later than the close of business on the day before the scheduled trip.
The convenience fee will not be refunded.
Refunds will be processed by NET Trans within 7-10 business days.
Refunds will only be made to the original payment account.
Refunds are not available if you cancel the trip the same day it is scheduled.
If you “no show”, then you will not qualify for a refund.
We reserve the right to refuse the option to book and/or pay online to any customer at any time.
To request a refund please email the following information to [email protected]: name of rider, name on card used (if different than the rider), address, date trip was booked, date of scheduled trip, and date trip was cancelled.
