Please be ready 60 minutes plus travel time prior to the requested drop-off time. Please be ready to leave when the driver arrives. Drivers will wait a few minutes for you upon arrival.
3 no shows within a 90-day period will result in a 10-day suspension of service.
You may schedule the same trip for multiple days by simply scheduling new trips online for the other dates or by calling our call center.
As of April 18, 2022, the FTA and CDC have ended the requirement to wear masks on public transit.
No tips or gifts please.
If you are booking a trip under a current NET Trans contract, please call us to book your trip.
You may use this form to calculate the cost of trips by filling in the trip information but not moving forward with your payment.
If you are booking a trip that is outside of the 8 counties we serve, please call us to book your trip.
NET Trans cannot accommodate trips that begin and end within the same city limits of Johnson City, Kingsport, and Bristol (Johnson City to Johnson City, Kingsport to Kingsport, and Bristol to Bristol.)
Rides cannot be scheduled for holidays on which we are closed. For a full list of holidays we observe: Holiday Schedule
If a trip has been booked and paid for online, refunds will only be available for cancelled trips if they are cancelled via the call center by no later than the close of business on the day before the scheduled trip.
The convenience fee will not be refunded.
Refunds will be processed by NET Trans within 7-10 business days.
Refunds will only be made to the original payment account.
Refunds are not available if you cancel the trip the same day it is scheduled.
If you “no show”, then you will not qualify for a refund.
We reserve the right to refuse the option to book and/or pay online to any customer at any time.
To request a refund please email the following information to [email protected]: name of rider, name on card used (if different than the rider), address, date trip was booked, date of scheduled trip, and date trip was cancelled.
