Let us take you where you need to go:
Anyone can ride! NET Trans is your source for regional public transportation. Service includes door-to-door non-emergency transportation to anyone requesting a ride in our service area. Our fleet is equipped with wheelchair lifts and ramps with industry-leading securement systems.
NET Trans is a regional public transit system that provides transportation to citizens in an eight-county area, including:
We also provide service to urbanized areas outside city limits such as Bristol, Kingsport, Johnson City, etc.
Public rides are scheduled on a first-come, first-serve basis. You may schedule a ride using our mobile app or by calling our call center. You may download the app from the Google Play Store or Apple App Store by searching “NET Trans.” All trips outside of our service area must be scheduled by calling the Call Center at 423-461-8233. Fares may be paid by cash, check, or customer balance.
NET Trans has a mobile app! Stay connected with NET Trans on the go! Our free app is now available for download on the Apple App Store and Google Play Store. With the NET Trans app, you can easily access all our services right from your smartphone. Whether you need to book a ride, check schedules, or find our congregate meal sites, everything is at your fingertips. Download the app today using the QR code or the links provided on our website, and make your transportation experience even more convenient!
Before being offered a position with NET Trans, prospective drivers must complete a functional abilities test, pre-employment drug screen, National Criminal Background check, and a DOT physical. Once hired, the drivers are subject to random drug testing. Each driver goes through a week of intensive training, including on-the-road training with a veteran driver. Topics covered during this week include passengers with disabilities, passenger safety, defensive driving, and proper wheelchair securement.
Disclaimer
Net Trans is not responsible for any damage to personal belongings during transport. We advise that you only bring aboard items that can be contained to your seating area to prevent any issues.
Persons with vision, hearing or speech disabilities (communication disabilities) can request information about our transportation services that are available in accessible formats,
For transportation services assistance in accessible formats in any of these categories or any category not mentioned, please contact our ADA Liaison Officer at (423)-565-9014 or our Mobility Manager at (423)-461-8219.
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