How to Schedule a Ride

Need a Ride?

Let us take you where you need to go:

  • Medical Appointments
  • Bank
  • Work
  • Senior Center
  • Dialysis
  • Therapy
  • Grocery Store
  • Shopping
  • Visit Friends
  • Visit Family
  • Anywhere You Need to Go

Who Can Ride?

Anyone can ride! NET Trans is your source for regional public transportation. Service includes door-to-door non-emergency transportation to anyone requesting a ride in our service area. Our fleet is equipped with wheelchair lifts and ramps with industry-leading securement systems.

Areas Served

NET Trans is a regional public transit system that provides transportation to citizens in an eight-county area, including:

  • Carter
  • Greene
  • Hancock
  • Hawkins
  • Johnson
  • Sullivan
  • Unicoi
  • Washington

We also provide service to urbanized areas outside city limits such as Bristol, Kingsport, Johnson City, etc.

How Can I Ride?

Public rides are scheduled on a first-come, first-serve basis. Reservations must be made by 12:00 pm the business day before the trip. If you need to book a trip outside of our service area, please call the Call Center to discuss your needs. NET Trans is responsible for providing door-to-door service when possible. Our drivers will assist passengers in and out of the vehicle. You may schedule a ride by contacting our Call Center at 423-461-8233 or by using our online form.

How Do I Pay?

Net Trans Tickets 

  • Tickets may be purchased by calling 423-565-8993, Monday-Friday from 8:30 am to 4:30 pm
  • Tickets may be purchased in any dollar amount
  • There is no minimum purchase required
  • Tickets are non-refundable
  • Tickets never expire
  • Tickets can be paid with cash, checks, or credit cards. Payment made by cash or check may be picked up at the main office. Please have the correct change for cash purchases. Credit card payments require a 24-hour processing period before tickets can be picked up or mailed.
  • Cash, Check, or Money Order to the Driver at the time of pick up. Please have the correct change if paying by cash.
  • Credit or Debit Card when booking a trip with a Customer Service Representative
  • Credit or Debit Card when booking online through the website. Please see "Schedule a Ride" under "Ride"

What Do I Need to Know?

  • Please be ready 60 minutes plus travel time prior to the requested drop-off time. Please be ready to leave when the driver arrives. Drivers  are only able to wait a few minutes for you upon arrival
  • No eating, drinking, or vaping on vehicles
  • Service animals welcome
  • One Personal Care Attendant can ride at no additional charge
  • Children of the rider may ride also at no additional charge
  • Turn the porch light on if dark
  • Have the house number posted in an easy-to-read place
  • Limit of three stops per day

How Am I Protected?

Before being offered a position with NET Trans, prospective drivers must complete a functional abilities test, pre-employment drug screen, National Criminal Background check, and a DOT physical. Once hired, the drivers are subject to random drug testing. Each driver goes through a week of intensive training, including on-the-road training with a veteran driver. Topics covered during this week include passengers with disabilities, passenger safety, defensive driving, and proper wheelchair securement.


Net Trans is not responsible for any damage to personal belongings during transport. We advise that you only bring aboard items that can be contained to your seating area to prevent any issues.

NET Trans Call Center

Ready to Schedule a Ride? Schedule Ride


ADA - Auxiliary Aids and Services

Persons with vision, hearing or speech disabilities (communication disabilities) can request information about our transportation services that are available in accessible formats,
For transportation services assistance in accessible formats in any of these categories or any category not mentioned, please contact our ADA Liaison Officer at (423)-565-9014 or our Mobility Manager at (423)-461-8219. 

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