Fare Structure

NET Trans provides service within the rural areas of Carter, Hancock, Hawkins, Greene, Johnson, Sullivan, Unicoi, and Washington counties and the urbanized area which is outside of the city limits of Bristol, Johnson City, and Kingsport. We operate from 6:00 am - 6:00 pm Monday - Friday, with limited service available on Saturday. The zone-based fares will apply to all trips within our operating hours and service area. Per mile/hour, fares apply to trips that are outside of our normal operating hours or service area district.

Payment of Fare  

All fares are based on one-way trips and will be paid upon boarding the transit vehicle. Fares can be paid by cash, check, online, or ticket. Please have the correct change if you are paying by cash. Drivers do not carry cash and cannot make change. Fare tickets can be purchased at 704 Rolling Hills Drive, Johnson City, or by contacting our office at 423-975-5018. Tickets are non-refundable. You may also schedule a ride online using our Schedule a Ride form: Schedule Ride

General Public Group Trips

Group trips require a minimum of six clients and a maximum of nine. All clients must have the same origination and destination points and must be within our service district. No wait time allowed. A second van must meet the minimum number of clients after the first van has met the maximum number of clients. All trips must be within our normal operating hours.

0-20 miles (one way) – $2.00/person for each trip
20.1-50 miles (one way) – $4.00/person for each trip

Returned Check Policy

For your convenience, we are happy to accept personal checks for the payment of fares and ticket purchases. However, if your personal check for the payment of fare or tickets is not honored or is returned by a financial institution for any reason, NET Trans will treat the situation as if you have not paid your fare. You will be obligated to pay an additional returned check fee of $10.00 for each returned check. NET Trans will require the returned check plus applicable fees to be paid with cash or prepaid with a debit /credit card before any more rides may be scheduled. After receipt of two (2) Returned Checks, fare payment will only be accepted in the form of cash, NET Trans tickets or prepaid with a debit/credit card.


Children Along for the Ride

Children may ride, providing the children’s transportation is in direct conjunction with the parent/guardian’s scheduled transportation service. If the primary service is for the children, then the regular fare must apply. All children under the age of 16 must be accompanied by an adult.

Personal Care Attendants

Clients with disabilities requiring assistance may have a care attendant ride at no charge. The escort must be picked up and dropped off at the same origination and destination points as the client.